European Patent Office Imaging System Project Recovery

This project was for a complete replacement system for the patent examiners for a European patent office. The system required, hardware, custom software and the data migration and data integration of all patents for Europe, Japan and the US since the beginning of patent law.

The situation was as follows:

  • Enormous data cleanup and integration resulting in a nearly 10 terabyte imaging database
  • Competent teams doing the work but very inexperienced for a program of this size and complexity
  • No project risk management program
  • Change requests were being issued but not acted upon
  • Inadequate governance for a program of this size and complexity
  • Insufficient development, test and integration environments
  • Lacking configuration management and release management methodologies
  • Significant conflicts between contractors
  • Communications were very informal as they had used on smaller projects
  • Major schedule and cost overruns
  • Team operating under the shadow of probable litigation

Results of project recovery:

  • System was delivered meeting client expectations
  • Client agreed to be a reference site
  • Client contracted for numerous follow-on contracts for upgrades and enhancements
  • Client contracted for outsourced system operations and support
  • Client contracted for backup and recovery system