Worldwide Headquarters Human Resource Operations Transformation

Fortune 100 company trying to improve the effectiveness, reduce the cost and turnaround time of human resources to client population.

At a time of increasing employee population growth, human resources was too costly, was not sufficiently responsive and had the following problems:

  • Human resources representatives were primarily available only via appointments
  • Human resources was not being viewed as a viable resource to employees
  • Human resources was located in an expensive location
  • Human resources quality of service was inconsistent

Results from project recovery:

  • Reduced human resources organizational cost 25%
  • Improved the turnaround time
  • Increased client base 20%
  • Re-established human resource in to mainstream of employee activities